Home / Sustainability / Complaints Handling

Complaints Handling

We recognise the importance of our stakeholders in achieving our mission of Building futures through sustainable steel, which is underpinned by strong, enduring and enabling relationships and partnerships.

With more than 100 years of continuous operation, across 150 locations in Australia and operational sites around the world, we recognise building strong ties with our local communities is the key to fostering a sense of belonging, building trust, and strengthening our business ties.

Responsible operations

We manage our operations responsibly in line with our values to build a sustainable future for all.

Our operations are certified to the ISO14001 quality standard for Environmental Management and are audited annually by an independent third-party.

If you have concerns about our operations, please call the associated hotline (where applicable) or complete the form below.

Submit a Sustainability Complaint


Contact Numbers

Laverton Steel Mill
(03) 8360 2309

Sydney Steel Mill (Rooty Hill)
(02) 9675 9950

InfraBuild Mayfield
(02) 4935 4495

InfraBuild Recycling Hexham
(04) 1759 6149